The team behind Tinder has promised to redouble its efforts to address concerns from transgender users who have had their profiles unfairly deleted.
Tinder Chief Executive Elie Seidman confirmed to Reuters on Wednesday that the company routinely fields inquiries from trans users—particularly trans women—who claim their profiles were incorrectly reported as impersonation or “catfishing” and taken down.
He added that the company has trained its employees to respond to complaints more effectively, and to recognize the 36-plus “More Genders” Tinder has offered since 2016 as self-identification options for users.
“Since implementing these changes, we’ve been able to meaningfully increase the number of trans people who remain on Tinder despite unwarranted reports,” Seidman told the news wire, noting that the company’s efforts are ongoing, and that trans users “continue to be reported at higher rates by cisgender members simply for being who they are.”
In September, transgender actress and activist Trace Lysette came forward about this very phenomenon on Twitter, claiming her newly minted Tinder Gold profile was banned with no warning or justification.
— Trace Lysette (@tracelysette) September 18, 2019
“Can’t help but wonder if it’s because I’m trans. I have heard many of my girlfriends explain how they have been banned too,” the Transparent alum added, tagging the app’s official handle.
Her account ended up being reinstated by Tinder, though Lysette was quick to point out that her large following on social media might have had something to do with the company’s prompt response.
To date, the popular dating and hookup app, owned by online dating services provider Match Group, boasts 5.2 million average users. Its owners have made strides in the past to make the user experience more queer-inclusive. Back in June, Tinder teamed up with GLAAD to launch a new sexual orientation option to help LGBTQ people match.